Tag Archives: franchise communication

The Three C’S of Franchisee Relationship Fixing

What’s your new year’s resolution? To improve the relationship with your franchisees? Not a bad idea. I’ve written previously that 50% of Franchise Master Licensees are not satisfied with ongoing support from the Franchisors and want help to perform better. … Continue reading

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Is Your Franchisor Providing Online Support and Training?

In a recent post, I discussed what prospective franchisees look for in a franchise. With a score of 6.7 out of 10, “Franchise Training and support” ranked second only to “potential earnings” as the most important item considered by a … Continue reading

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Is your Franchise Knowledge Powered and Enabled to Learn?

According to a recent study by Franchise Mind Corp., 50% of Franchise Master Licensees are not satisfied with ongoing support from the Franchisors and want help to perform better. Here are three critical findings: Master Licensees consider operational improvements as … Continue reading

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3 simple steps to move franchise consistency in the right direction

Consistency is the ultimate proof that your franchise is accomplishing what it’s set out to be. The bottom line is, that if your franchise is not able to provide the same customer experience, product and service across all of your locations, … Continue reading

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Summer is the time to plan your franchise intranet

While many Europeans (and some Americans) are heading out for well-deserved summer holidays, business owners are using the summer period to prepare for the fall and build a better performing business model. This is a great time to take a … Continue reading

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3 Things Your Franchise Intranet Must Have For A More Consistent Customer Experience

Something is brewing across the franchise community: a heightened focus on compliance.   Study after study shows that providing a consistent customer experience from location to location, is the most critical component in building a successful franchise. Yet many start-ups … Continue reading

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Franchise Software/Franchise Intranet – Build your own or invest in out of the box-solution?

As any franchise owner or multi-unit store operator will testify, there comes a time when internal communications need to be tackled; how to best keep staff informed and properly trained. Over my +15 years in franchise/retail, I’ve seen client after … Continue reading

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