Category Archives: WorkMap

The Three C’S of Franchisee Relationship Fixing

What’s your new year’s resolution? To improve the relationship with your franchisees? Not a bad idea. I’ve written previously that 50% of Franchise Master Licensees are not satisfied with ongoing support from the Franchisors and want help to perform better. … Continue reading

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Is Your Franchisor Providing Online Support and Training?

In a recent post, I discussed what prospective franchisees look for in a franchise. With a score of 6.7 out of 10, “Franchise Training and support” ranked second only to “potential earnings” as the most important item considered by a … Continue reading

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Don’t underestimate the power of a digital franchise manual

Whether you are operating a franchise spa, tanning salon franchise, or a restaurant franchise, a properly written franchise manual will help you outperform competition. But having a digital franchise manual is not the same as slamming a PDF document on … Continue reading

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Customer Experience: Why do so few get it right?

Customer Experience: Why do so few get it right? According to a CEI Survey, 86% of buyers will pay more for a better customer experience.  But only 1% of customers feel that vendors consistently meet their expectations. If customer experience … Continue reading

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Better Operations Manuals with WorkMap – Now part of our offering!

Today we announced WorkMap for improved franchise compliance and operations manuals.  This is something I am really excited about and you will be hearing much more about over the coming months! We’ve been developing the WorkMap methodology over ten years, … Continue reading

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